Support
We’re here to help.
Get help with your account, report a safety concern, or ask a privacy question.
Contact support
Send us a message.
Your message goes directly to the team operating Where & When. Share only what we need to help, and never send a password or verification code.
Response timeUsually within two business days.
Immediate dangerWhere & When is not an emergency service. Contact local emergency services.
Account access and deletion
Use the account controls in the app whenever possible. If you cannot access your account, use the form above with the email address associated with it. Include only the information needed to identify the account.
Safety concerns
Use the in-app block and report controls when they are available so the report is connected to the correct account and event. For an urgent concern, choose “Safety concern” in the form and include the approximate date and a short description.
Privacy requests
Read our Privacy Policy for information about the website, app data, account deletion, and retained safety records. Choose “Privacy request” in the form for an access, correction, or deletion question.
Technical support
Please include your device model, operating-system version, app version, what you expected to happen, and what happened instead. Screenshots are useful when they do not expose another person’s private information.
Operator
Where & When is operated by BAER VENTURES LLC, 53 Coral Ln, Seabrook, NH 03874-4313, United States.